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Privacy Policy

Brisbane Timber FloorsEffective Date: 01 August, 2024Welcome to Brisbane Timber Floors. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information to provide our floor sanding services and to improve our offerings. The types of personal information we collect include:
  • Name
  • Address
  • Email address
  • Phone number
  • Payment details
  • Any other information you provide to us directly or indirectly through our website or customer surveys

2. Use of Personal Information

We use your personal information for the following purposes:
  • To provide and manage our floor sanding services
  • To communicate with you, including responding to inquiries and providing updates
  • To process payments and manage transactions
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to:
  • Employees and contractors who need the information to perform their duties
  • Third-party service providers who assist us in operating our business and website
  • Legal and regulatory authorities as required by law
  • Any other third parties with your consent or as directed by you
We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include physical, electronic, and managerial procedures to safeguard and secure the information we collect.

5. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated. To request access or correction, please contact us at the details provided below.

6. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you use our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.We may also use third-party analytics tools to collect information about your use of our website. This information helps us understand website traffic and improve our online services.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:Brisbane Timber Floors Email: info@brisbanetimberfloors.com.au Website: brisbanetimberfloors.com.auBy using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.Thank you for choosing Brisbane Timber Floors. We are committed to protecting your privacy and ensuring the security of your personal information.

WHAT OUR CLIENTS SAY

They are well equipped with the right sanding and finishing equipment.

Mark has a small experienced team so you know who you are getting to do the job. They are well equipped with the right sanding and finishing equipment so surface preparation was excellent. I was prepared to pay a little extra for the confidence of having a job well done. My 70 year old crows ash floor looks great once again..

- Phil Dunn

I am extremely happy with the work done by Mark and his staff.

I am extremely happy with the work done by Mark and his staff. I had to reschedule the polishing of my kitchen floor and this was easily arranged to suit my installation schedule. He arrived when he said he would, provided me with excellent advice, and went about sanding and polishing a complicated layout very professionally. I don't often write reviews but the quality of this work well and truly warrants a review.

- Bill Dahl

I highly recommend the Mark and the team from Brisbane Timber floors.

I highly recommend the Mark and the tea from Brisbane Timber floors - reliable and prompt service, quality trades people with great skill and knowledge. They have a passion for their trade and timber houses and they quickly made us feel comfortable in our choice and delivered an excellent finish to our floors.

- David Holmyard

Mark provided me with good advice and his knowledge on timber is remarkable...

I have to admit I'm wrapped that Brisbane Timber Floors ended up getting the job to do my floorboards. Mark provided me with good advice and his knowledge on timber is remarkable. The final result is like a work of art. The varying patterns in the timber are sensational! Highly Recommended.

- Craig Sellin

The guys are extremely professional and answer any questions you may have.

Thanks for the great work Mark and Konnor. The guys are extremely professional and answer any questions you may have. Would highly recommend

- Kandice Jolley

Mark and Konnor came and did a fantastic job in a speedy timely fashion.

Thanks to Brisbane Timber Floors, Mark and Konnor came and did a fantastic job in a speedy timely fashion. We had been let down by another company previously. But Brisbane Timber floors came in and saved me a lot of time.They are both friendly and courteous professionals. Thanks again to Mark and Konnor.

- David Maher

Their recommendations for colour and process to achieve the effect we wanted was spot on.

We wanted a good job for a reasonable price and Brisbane Timber Floors far exceeded our expectations and hopes. Other firms we had dealt with were just not reliable. BTF turned up promptly on the day we wanted them, did the job to a high degree of perfection and left the place tidy. Their recommendations for colour and process to achieve the effect we wanted was spot on. We thoroughly recommend Brisbane Timber Floors. Perhaps the only slight negative would be that the smell from the process takes a while to go - so it would be best to leave the property to air for as long as possible

- John M

Brisbane Timber Floors is sure to be a huge success, and I love the new name.

Mark has been sanding my properties for many years. His company name has changed a few times, but his prompt service and sanding technique is still by far the best around. Love your work. Brisbane Timber Floors is sure to be a huge success, and I love the new name.

- Greg House

Mark and his team turned up exactly when they said.

Impressed! Mark was very prompt in his response to my inquiries, and provided lots of information about the procedure and aftercare. He and his team turned up exactly when they said, were incredibly efficient and, best of all, the floors look amazing!! Better than I expected. And all for a very reasonable price. I would definitely recommend Brisbane Timber Floors!

- Ruth Raymond

The service from Mark was second to none

Amazing Floor Sanding results for my Brisbane property from the team at Brisbane Timber Floors. The service from Mark was second to none, extremely happy with the results!

- Ben Carter

NEED QUICK, STRESS-FREE AND AFFORDABLE FLOOR SANDING?

Then give our team a call. We’re available for commercial, Government and domestic jobs in Brisbane, Ipswich, Logan and the Gold Coast.

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